Returns & refunds
This section only applies to phase converters sold under the “Boost Phase Converters” or “Isomatic” brand. Because of the specific nature of the phase converter line of product J.K. 3 Phase Boosters Ltd offers a 28 day money back warranty on purchases of new standard stock phase converters. Non-standard phase converters (i.e. custom built, customised or refurbished) are not covered by this return policy. If you have purchased a new standard stock phase converter and it is not suitable Boost will take your purchase back and refund you what we charged for the goods minus a 10% handling and restocking charge with a minimum of £50. You are only entitled to this refund (1) if you have contacted us first and obtained a return number, and (2) return the product to us undamaged in its original packaging. We must have received the product within 28 days after the invoice date. J.K. 3 Phase Boosters Ltd reserves the right to refuse any products not received in the condition described, or received after the 28 day period. J.K. 3 Phase Boosters Ltd reserves the right to return refused goods to you at your expense, or at its discretion to apply a higher handling charge if after inspection of the returned good they turn out to be in a condition not suitable for resale.