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Returns & refunds

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  • Return policy
    This section only applies to phase converters sold under the “Boost Phase Converters” or “Isomatic” brand. Because of the specific nature of the phase converter line of product J.K. 3 Phase Boosters Ltd offers a 28 day money back warranty on purchases of new standard stock phase converters. Non-standard phase converters (i.e. custom built, customised or refurbished) are not covered by this return policy. If you have purchased a new standard stock phase converter and it is not suitable Boost will take your purchase back and refund you what we charged for the goods minus a 10% handling and restocking charge with a minimum of £50. You are only entitled to this refund (1) if you have contacted us first and obtained a return number, and (2) return the product to us undamaged in its original packaging. We must have received the product within 28 days after the invoice date. J.K. 3 Phase Boosters Ltd reserves the right to refuse any products not received in the condition described, or received after the 28 day period. J.K. 3 Phase Boosters Ltd reserves the right to return refused goods to you at your expense, or  at its discretion to apply a higher handling charge if after inspection of the returned good they turn out to be in a condition not suitable for resale.